Our Packaging & Sustainability Commitment If they are unsuccessful in contacting you after 3 attempts, they will continue to deliver your order curbside at their earliest convenience. Hathaways will contact you directly to arrange your day of delivery. very large terracotta pots, garden furniture or other large items. This is normally for large products that come on a pallet e.g. Both DPD, DX and Royal Mail will give you a time slot on the tracking information. Please leave a mobile number when placing your order so you are able to receive SMS updates. The courier will depend on the size of your order. The majority of our orders are shipped via DX on their premium services. We use different carriers for delivery depending on the products being shipped. When it comes to fast delivery and customer service we can't be beat. We are proud to be working with the best couriers in the country. Our express delivery options are covered by our delivery guarantee, meaning if your order arrives later than the specified time working days, we'll refund you your delivery fee without hesitation. (2 working days for highlands and highlands). Order with express delivery and receive your items next working day when ordered by 1pm the previous working day. Please enter your postcode at checkout to see charges for your area. *Please note: this also includes certain areas of Northern Scotland. Please see further information and terms and conditions below. Smaller items go via DX and larger items will be palletised and shipped through Hathaways. We use 2 reliable UK courier for our deliveries.
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